Return Policy

Finding effective supplements for very sensitive people can be challenging.  We have experienced this with our own children.  We have made every attempt to provide the best tolerated supplements for sensitive individuals.  We look forward to working with you to help figure out which of our supplements might work well for you.

Returns  To return any product for any reason, a Return Materials Authorization (RMA) number is required.  Just call or email us to get a number, then include it on the inside and outside of your box when you return the product. We will not give credits for returns received without an RMA number. Sale items can not be returned.

Unopened Products  We will accept sealed, unopened products in saleable condition for refund of the purchase price less a 15% restocking fee (you pay both delivery and return shipping) within 30 days of when you receive the products. Unopened products cannot be returned after more than 30 days. Unopened products must have an RMA number to receive a refund.

Opened Products  After products have been opened, we will refund 50% of the purchase price (less both delivery and return shipping) if returned within 30 days of when you receive the products, for any reason. Opened products must have an RMA number to receive a refund.

Refunds  Refunds are applied to the credit card the order was charged to, within 3 weeks of receiving your return. If the order was paid by check, a refund check will be issued.
Sale items are non-refundable.


SPECTRUM STARTER KIT RETURNS

Returned items from the Spectrum Starter Kit are handled as follows:

If the item you wish to return is opened, you will receive a refund of 50% of the retail price of the item.

Please call us to get an RMA number before returning any items, as described in our return policy. Because of the length of time needed for introducing all supplements, opened items may be returned anytime within six months of purchasing the kit.

Your kit includes trial size and regular size bottles of vitamins and minerals. Use the trial size bottles first, and if you see anything that makes you think they may not be a good fit, give us a call and we will help you figure it out.  We may suggest that you slow down or change dosages, or send you more trial size bottles, to work toward finding a formula and dosage that will work for you. We may also have you send your big bottles back so we can exchange them for a different formula. After obtaining an RMA number, the set of 32oz vitamins and minerals can be returned using the UPS return label included in your shipment.

Unopened items from this kit cannot be returned, unless you have a note from a doctor or other practitioner explaining why your child cannot use them.