Return Policy

Return and Exchange Policy

Finding effective supplements for very sensitive people is often a challenging process of trial and
error. We have personally experienced and understand the difficulty of this process. With the
knowledge gained from our own experiences, we have made every attempt to provide the best
tolerated liquid nutritional supplements. We look forward to working with you to determine
which of our supplements may be best for you, maximizing your success while minimizing
your expense in achieving it. We are committed to assisting you in this process.

PLEASE NOTE:

Spectrum Starter Kits have a separate Return policy. Please scroll to the bottom of this page for
more information on returns from these kits.

1. We offer trial size bottles of most of our products for the purpose of affirming tolerance of a
particular supplement or selecting an alternative. The needs of particularly sensitive people
will be better and more economically met by choosing this option and we strongly encourage
you to use trial size products for this purpose. We do not issue refunds on trial size bottles.

2. To return any product for any reason, a Return Materials Authorization
(RMA) number is required. Just call or email us to get a number, then include it on the
inside and outside of your box when you return the product. We will not give credits for
returns received without an RMA number.

3. We will accept sealed, unopened products in saleable condition for refund of the full purchase
price less a 15% restocking fee (you pay both delivery and return shipping) within 30 days of
when you receive the products. Unopened products cannot be returned after more than 30
days. Unopened products must have an RMA number to receive a refund.

4. After products have been opened, we will refund 50% of the purchase price (less both
delivery and return shipping) if returned within 30 days of when you receive the products, for
any reason. Opened products must have an RMA number to receive a refund.

5. Refunds are generally issued in the form of a credit to the card the order was charged to,
within 3 weeks of receiving your return. If the order was paid by check, a refund check will be
issued. You can also choose to use your refund as a credit towards your next BrainChild
purchase - just let us know you wish to do this when you call to get your RMA number.

SPECTRUM STARTER KIT RETURNS

Returned items from the Spectrum Starter Kit are handled as follows:

If the item you wish to return is opened, you will receive a refund of 50% of the retail price of the item.

Please call us to get an RMA number before returning any item, as described in our return policy. Because of
the length of time needed for introducing all supplements, opened items may be returned anytime within six
months of purchasing the kit.

Your kit includes trial size and regular size bottles of vitamins and minerals. Use the trial size bottles first, and
if you see any behavior that makes you think they may not be a good fit, give us a call and we will help you
figure out what to do. This may include suggesting that you slow down or change dosages, or sending you
more trial size bottles, to help figure out which formula will work best for you. It may also include having you
send your big bottles back so we can exchange them for a different formula.

Unopened items from this kit cannot be returned, unless you have a note from a doctor or other practitioner
explaining why your child cannot use them.